Refund policy
Return Policy
We want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
1. Return Period
We offer a 21-day return period from the date of delivery. If 21 days have passed since your purchase was delivered, we are unable to offer a refund.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
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The item must be unused, unworn, and in its original condition.
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All original tags and packaging must be included.
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For hygiene reasons, only unused underwear is eligible for return.
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The item must be free from damage, alterations, or signs of wear.
3. How to Request a Return
To initiate a return:
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Contact our customer support team within 21 days of receiving your order.
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Provide your order number and reason for the return.
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Our team will provide instructions for returning your item.
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Securely package the item and send it back following the provided instructions.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved:
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Your refund will be issued to the original payment method used for the purchase.
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Refunds apply to the product value only and do not include original shipping charges.
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Processing times may vary depending on your payment provider.
5. Exchanges
We do not currently offer direct exchanges.
If you would like a different product, size, or style, please return your eligible item for a refund and place a new order.
6. Non-Returnable Items
The following items cannot be returned:
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Used or worn underwear
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Gift cards
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Final sale or clearance items
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Any item marked as non-returnable
7. Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact our customer support team as soon as possible. We will work with you to resolve the issue promptly.
Contact Us
If you have any questions regarding our return policy, please contact our customer support team. We are happy to assist you.
